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Author Topic: Server Error Caused Fora to Be Down  (Read 51398 times)

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Offline Skadi

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Re: Server Error Caused Fora to Be Down
« Reply #60 on: December 22, 2009, 11:05:25 AM »
Quote from: smokester on December 22, 2009, 10:35:12 AM
Funny thing is - half an hour ago I sent them the first "this is taking the Michael" kind of ticket and all of a sudden the load has dropped dramatically..

*double snorts*
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Offline smokester

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Re: Server Error Caused Fora to Be Down
« Reply #61 on: December 23, 2009, 04:44:43 AM »

Here's is some good news:

Quote
2009-12-22/19:34:41
Hello,

Server load has been stable for now, though we are keeping a close watch on the services. We will be suspending the heavy users from this server, whose scripts are found to resource hog at the server.

In the mean time, incase you need us to transfer your accounts to a new server, with lesser accounts, do let us know if you like to proceed? This process, we will transfer all the contents, the name servers of the domains should be changed to the new names.

We are keeping a close check on the server hunt.


Regards,

Sari Jay
Technical Support

This is the good thing about my host in that they do genuinely jump on problems as soon as it is possible for them.  I will have at least a couple of feedback emails from staff higher up to check I am satified with the way things are going and the way this particular problem has been dealt with.  So I will be sticking with this lot even if we experience more issues, as I do in all honesty, have faith in them.
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Offline busterone

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Re: Server Error Caused Fora to Be Down
« Reply #62 on: December 23, 2009, 12:42:24 PM »
^ these folks seem to be very serious about being helpful. I had a few support tickets with them upon testing out the server, and they jumped in and fixed it extremely quick. I have been impressed with their response. I have had hosts in the past that would not even answer a support ticket for 3 to 4 days, and then another day or two to repair. These folks are on it immediately.  :)
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Offline smokester

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Re: Server Error Caused Fora to Be Down
« Reply #63 on: December 29, 2009, 06:06:07 AM »
Server load has been up a bit this morning but I did inform them of the issue immediately.  We should be back to normal shortly.
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Offline smokester

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Re: Server Error Caused Fora to Be Down
« Reply #64 on: December 31, 2009, 10:27:36 AM »
The HTTP service just dropped out but I got them to restart it within 10 mins.  Sorry for the break in service.
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Offline smokester

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Re: Server Error Caused Fora to Be Down
« Reply #65 on: December 31, 2009, 11:02:51 AM »
I'm aware I spoke too soon..  I am trying to get things back to fully functional and we should be stable again shortly.
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Offline redlandslide

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Re: Server Error Caused Fora to Be Down
« Reply #66 on: December 31, 2009, 11:14:47 AM »
I've been using the forum while you've been making these last couple of posts and haven't noticed anything amiss.  :-\
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Offline smokester

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Re: Server Error Caused Fora to Be Down
« Reply #67 on: December 31, 2009, 11:23:27 AM »
Quote from: redlandslide on December 31, 2009, 11:14:47 AM
I've been using the forum while you've been making these last couple of posts and haven't noticed anything amiss.  :-\

You must have been lucky or taking too long with your beer breaks  :).  The first loss of service was about 8 minutes, then it came back for 3 or 4 minutes and then went down for about 10.  I am constantly monitoring the server as the chances are it will go again.
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Offline redlandslide

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Re: Server Error Caused Fora to Be Down
« Reply #68 on: December 31, 2009, 11:36:40 AM »
Quote from: smokester on December 31, 2009, 11:23:27 AM
You must have been lucky

Now that's highly unlikely. However my attention was veering on and off to "Humf" on the telly. :-[ Maybe I was just watching that at the relevant times.
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Offline smokester

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Re: Server Error Caused Fora to Be Down
« Reply #69 on: January 04, 2010, 05:24:18 AM »
Shaky HTTP service again.  Host has been notified and I'm hoping it will settle down soon.
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Offline goldshirt*9

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Re: Server Error Caused Fora to Be Down
« Reply #70 on: February 02, 2010, 12:33:12 AM »
the site is off and on for me at the moment.
server busy or cannot connect  :-\
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Offline smokester

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Re: Server Error Caused Fora to Be Down
« Reply #71 on: February 02, 2010, 03:17:50 AM »
Quote from: goldshirt*9 on February 02, 2010, 12:33:12 AM
the site is off and on for me at the moment.
server busy or cannot connect  :-\

I can see the load is a little high and it may be that when you were on they were adding more accounts to the server which will slow it down while they are being configured.  I'll keep an eye on it.
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Offline redlandslide

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Re: Server Error Caused Fora to Be Down
« Reply #72 on: February 04, 2010, 07:45:19 AM »
Another blip?
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Offline dweez

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Re: Server Error Caused Fora to Be Down
« Reply #73 on: February 04, 2010, 07:48:24 AM »
Yeah, I had one that said something like "SMF database was not found" (or something like that).  Then when it came back it said there was only one new post since my last visit, which seems pretty low.
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Offline smokester

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Re: Server Error Caused Fora to Be Down
« Reply #74 on: February 04, 2010, 08:51:48 AM »
Yeah, mySql went down but I was in the process of asking them to have a look at the server load when it did.  I had to do something else shortly after submitting the request to them so hopefully we weren't down for long?
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