So... remove the distraction and retest? Explain that this is more important than any youngin crisis she may be embroiled in?
My SNES found itself in the car trunk a few times when I was a kid. It wasn't actually the problem, but my mom sure as hell thought it was.
It was actually my sleep cycle and poo diet, along with a misdiagnosed learning disability. They declared from on high, ADHD, and forced me to take ritalin.
I bombed quite a few tests before it was discovered that I have a learning disability, but good luck getting the state to recognize or acknowledge it. They still haven't, the gits. They're willing to say I'm disabled as long as I don't seek aid. When I do, there is nothing wrong with me but "some fatigue."
Sometimes "trying harder" does not produce better results, not everyone can "pull themselves up by their bootstraps."
Every time my mom demanded a retest, their initial response was that it was "impossible" which really meant "this will make our madam math teacher look bad." Eventually a psychologist gave me the RAT, an alternative test. Suddenly, outside of the shitty meatpack classroom of my poo school, my performance increased. After that I was bounced out of that school.
And madam math teacher got her revenge. Her husband was my student advisor at the next school. Every interaction was a battle. I never got any of the electives I wanted.
I feel bad thay you find yourself in a shitshow like this, but hell, she's worth fighting for, right?
I used to wonder why I was such a bitter and angry person, looking back, how could I have turned out any other way.