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Offline redlandslide

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Can't connect to internet
« on: December 11, 2009, 02:15:05 PM »
My daughter brought a netbook (xp) home from school and needs it connected to the internet. I have wireless router (netgear) with my PC (xp) and laptop (Vista) connected to it. They connected no problem when I got the router (about six months ago), but this netbook she brought home today isn't. I went through the usual control panel/network and internet connections/wireless network setup wizard.

It actually connects to my network (signal strength: Excellent), but when you run the browser (IE) it won't connect to the internet, it just gives the "internet explorer cannot display the webpage" message.

Any ideas?
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Offline smokester

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Re: Can't connect to internet
« Reply #1 on: December 11, 2009, 02:37:52 PM »
I've seen this happen to a few Asus netbooks that were issued by schools, usually running Linux and less commonly XP.

You could try turning off power save if it is switched on for the network adapter of the netbook, or resetting the IP using run - copy and paste netsh int ip reset resetlog.txt then enter and reboot, or the tried and tested method of unplugging everything including the router and rebooting it all half a dozen times until it either works or drives you mad.

You could always check the WEP key again too.

I'll have another think about it and see if I can think of anything else.
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Offline dweez

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Re: Can't connect to internet
« Reply #2 on: December 11, 2009, 02:39:18 PM »
Try plugging in an IP address instead of a www.blah.com address.  I know if I put 74.125.19.147 in the browser line it takes me to an english Google page.  If this works, then it looks like the netbook isn't getting the DNS servers from your router.  You can plug the DNS servers in manually on the netbook itself.

Here's a couple OpenDNS projects out there:
http://www.opendns.com/ (see bottom right corner of the page for the addresses)
http://code.google.com/speed/public-dns
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Offline redlandslide

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Re: Can't connect to internet
« Reply #3 on: December 11, 2009, 03:00:25 PM »
Quote from: smokester on December 11, 2009, 02:37:52 PM
You could try turning off power save if it is switched on for the network adapter of the netbook, or resetting the IP using run - copy and paste netsh int ip reset resetlog.txt then enter and reboot, or the tried and tested method of unplugging everything including the router and rebooting it all half a dozen times until it either works or drives you mad.

You could always check the WEP key again too.

I just tried this and still get the same message.

Quote from: dweez on December 11, 2009, 02:39:18 PM
Try plugging in an IP address instead of a www.blah.com address.  I know if I put 74.125.19.147 in the browser line it takes me to an english Google page.

This gave me "The address is not valid".
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Offline dweez

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Re: Can't connect to internet
« Reply #4 on: December 11, 2009, 03:07:08 PM »
You don't have MAC filtering enable don your router do you?

Also, on your own computer go to www.samspade.org and do a whois on www.google.com .  If it gives you a different IP address then 74.125.19.147, then try the new IP on the netbook.  The IP Address might not be valid for you because of the proxying and routing google does to load-balance traffic.
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Offline redlandslide

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Re: Can't connect to internet
« Reply #5 on: December 11, 2009, 03:21:10 PM »
Quote from: dweez on December 11, 2009, 03:07:08 PM
You don't have MAC filtering enable don your router do you?

no.

Quote from: dweez on December 11, 2009, 03:07:08 PM
Also, on your own computer go to www.samspade.org and do a whois on www.google.com .  If it gives you a different IP address then 74.125.19.147, then try the new IP on the netbook.  The IP Address might not be valid for you because of the proxying and routing google does to load-balance traffic.

I just did this, gave me 74.125.19.99, when I put this in the netbook's IE it gave me the "internet explorer cannot display the webpage" message.
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Offline smokester

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Re: Can't connect to internet
« Reply #6 on: December 11, 2009, 03:34:21 PM »
Can you hard wire it to see if that works?  If it does it would rule certain things out.
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Offline redlandslide

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Re: Can't connect to internet
« Reply #7 on: December 11, 2009, 04:13:25 PM »
Quote from: smokester on December 11, 2009, 03:34:21 PM
Can you hard wire it to see if that works?  If it does it would rule certain things out.

I've just tried this, but it still won't connect to the internet.
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Offline dweez

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Re: Can't connect to internet
« Reply #8 on: December 11, 2009, 04:21:34 PM »
Is it getting an IP address from your router's DHCP?  Open up a command prompt and type "ipconfig /all > c:\ipconfig_results.txt" (without the quotes) <enter>.  Then type (in the command prompt) "notepad.exe c:\ipconfig_results.txt" (again w/o quotes) <enter> and copy paste the results here.
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Offline smokester

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Re: Can't connect to internet
« Reply #9 on: December 11, 2009, 04:34:23 PM »
Quote from: redlandslide on December 11, 2009, 04:13:25 PM
I've just tried this, but it still won't connect to the internet.

Starting to smell like IE.  Install Firefox and see what happens.

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Offline dweez

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Re: Can't connect to internet
« Reply #10 on: December 11, 2009, 04:53:20 PM »
And that, honestly, should have been what we had suggested first.  Thanks christ for looking at the whole picture.
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Offline smokester

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Re: Can't connect to internet
« Reply #11 on: December 11, 2009, 04:55:57 PM »
I don't think these machines are always second hand. In my experience the schools negotiate deals with Asus etc for students to have their own comps.

You could also try resetting the winsock settings.

Run - "netsh winsock reset catalog" - reboot.
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Offline redlandslide

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Re: Can't connect to internet
« Reply #12 on: December 11, 2009, 05:09:57 PM »
Quote from: dweez on December 11, 2009, 04:21:34 PM
Is it getting an IP address from your router's DHCP?  Open up a command prompt and type "ipconfig /all > c:\ipconfig_results.txt" (without the quotes) <enter>.  Then type (in the command prompt) "notepad.exe c:\ipconfig_results.txt" (again w/o quotes) <enter> and copy paste the results here.

Windows IP Configuration

      Host Name.................: 08VEIREB
      Primary Dns Suffix........:
      Node Type.................: Unknown
      IP Routing Enabled.......: No
      WINS Proxy Enabled......: No

Ethernet adapter Wireless Network Connection:

      Connection-specified DNS Suffix .:
      Description...................: Atheros AR5007EG
Wireless Network Adapter
      Physical Address............: 00-24-2B-09-CD-F4
      Dhcp Enabled.................: Yes
      Autoconfiguration Enabled.......: Yes
      IP Address.....................: 192.168.1.4
      Subnet Mask.....................: 255.255.255.0
      Default Gateway....................: 192.168.1.1
      DHCP Server......................: 192.168.1.1
      DNS Servers...........................: 192.168.1.1
      Lease Obtained..........................: 11 December 2009
23:06:27
      Lease Expires...........................: 12 December 2009
23:06:27

Ethernet adapter Local Area Connection:

      Media State.............................: Media disconnected
      Description..............................: Realtek RTL8102E Family
PCI-E Fast Ethernet NIC
      Physical Address............................: 00-23-8B-3C-0D-61

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Offline redlandslide

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Re: Can't connect to internet
« Reply #13 on: December 11, 2009, 05:22:41 PM »
Quote from: christ on December 11, 2009, 04:50:14 PM
Check the proxy settings. The school may have set the machine up to use a proxy, which obviously you don't have at home.

Internet settings, Connections, LAN settings.

... or something.

There's a tick in the use a proxy server for your LAN box, and one in bypass proxy server for local addresses.
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Offline smokester

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Re: Can't connect to internet
« Reply #14 on: December 11, 2009, 05:28:10 PM »
Quote from: redlandslide on December 11, 2009, 05:22:41 PM
There's a tick in the use a proxy server for your LAN box, and one in bypass proxy server for local addresses.

As far as I'm aware, both of these should be unchecked.
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Don't put off until tomorrow, what you can put off until the day after.

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