I've never understood the crust cutting off thing. Like, where does that even come from?
However, I do remember customers screaming whenever we ran out of the stupid smuckers hot pockets, or as they were actually named "Uncrustables". Like seriously? That's the only thing your little poo will eat? Like I won't eat fish because I puke, and I don't like mushrooms ever, but I can't understand that level of picky eater, or how it is tolerated.
Then again, I come from a family where you eat it or you get hit in the head, so maybe that shapes my perception.