I've been using Novatech since they started and all of the comps in the house are their generic brand.
I have had issues with at least 50% of what I have bought, and even the bad boy, dweez-like computer that I am using to write this on, they didn't send enough caddies for me to build a RAID system. I complained and they sent some out, but they were wrong. I complained again and they apologised and then nada. I still use them but I have lost a little faith. Besides which, their laptops are only rebranded ones. The Novatech laptop I am ungrading from broke a while back and I had to replace the motherboard, and it turned out it was a Mitac.